Contact Us

Updated Monday 1st November 2021

Our shop in Mont Albert North remains closed at present.  We are offering contactless click & collect/pickup with a discount - for details navigate to info > pickup discount - or click here

Please also note that due to increased volumes of enquiries it may take a couple of days for us to get back to you - we aim to respond to all enquries received within 24-48 hours (excluding weekends).


If you enquiry relates to a STATUS of an ORDER PLEASE NOTE:

- we have recently added additional information to your account page including an estimation of when your order will be processed and dispatched

- if your order contains multiple items which we source from different suppliers the longer of all expected delivery (to us) and processing/dispatch (to you) times will apply

- if your order contains pre-order titles please note; pre-order release dates may differ from dates advised and published for a variety of reasons, we source stock worldwide and the release date in other countries may be different from that in Australia (generally we will state the expected day for pre-order titles to arrive on the product page on our web site, and this may differ from the release date)


If your enquiry relates to a product you have seen on our website, please include the url or the sku (found on the product details page) when making your enquiry.


If your enquiry relates to an item you want or are searching for please use our Special Order Service enquiry form here:

search service



(03) 8566 7279  -  we now have a 24 hour answering service in operation