Contact Us

PLEASE NOTE - we are currently experiencing a very high number of phone calls and enquiries.  Please expect a delay of 2 to 3 days in answering your query.


If you enquiry relates to a STATUS of an ORDER PLEASE NOTE:

- we have recently added additional information to your accout page including an estimation of when your order will be processed and despacthed

- if your order contains multiple items which we source from different suppliers the longer of all expected delivery (to us) and processing/despatch (to you) times will apply

- if your order contains pre-order titles please note; pre-order release dates may differ from dates advised and published for a variety of reasons, we source stock worldwide and the release date in other countries may be different from that in Australia (generally we will state the expected day for pre-order titles to arrive on the product page on our web site, and this may differ from the release date)


If your enquiry relates to an item you want or are searching for please use our Special Order Service enquiry form here:

search service



2A / 2B Milne Road

Mont Albert North

VIC 3129


Store Hours: - PLEASE NOTE DUE TO COVID-19 our store is closed to public at present until further notice.  We are no longer accepting pickups until restrictions are removed. 

When open store hours are as follows:

Monday: 9am to 5pm

Tuesday: 9am to 5pm

Wednesday: 9am to 5pm

Thursday: 9am to 5pm

Friday: 9am to 5pm

Saturday: pickup hours for be confirmed

RECORD STORE DAY - this is no longer on Saturday 20th June. Please refer to our RSD 2020 page for more information 

Sunday: closed



(03) 8566 7279  -  we now have a 24 hour answering service in operation.  If we are on the phone when you call you will be diverted to the answering service.