Ordering, Delivery & Pickup

See below for information on:

Ordering

All orders must be paid for when your place your order.  The web site system we use does not enable us to put a hold on funds and charge those funds to you when we dispatch the goods.

 

Delivery Times - COVID-19

Please note, typical delivery times are likely to take longer than usual due to COVID-19.

Deliveries to WA/regional locations which previously took around a week after despatch to arrive can now take up to 2 weeks to arrive. 

Please check with Australia Post for specific information relating to your area. (We ship from Melbourne.)

If you do not receive your order within the specified timeframe please first check your tracking information, where provided, check with your local post office as often they can hold shipments and occaionally not notify the recipient.  If you need any additional help please contact us.
 

Order processing times and dispatch

All titles on our site have an estimated dispatch time indicated on the product page. Please check there, and click on the "i" next to the "typically ships in" time frame for further information about whether the item is in stock in our warehouse, or available through one of our suppliers. 

 

For example (please note the below time frames are subject to change dependent on the present situation - check the time provided on the product page for current the dispatch time):

Orders for titles marked "IN STOCK" and "typically ships in 2 to 3 days" are titles stocked in our warehouse and will generally be despatched within 2 to 3 working days (*).

Orders for titles marked "pre-order" are pre-order titles and will be dispatched once received; generally on or around the release date shown (*). There may be production or transit delays.

Orders for titles marked "10 days dispatch" and "typically ships in 10 days" are titles our suppliers indicate are in stock, and are ordered in and generally dispatched within 10 working days (*).

Orders for titles marked "2 to 3 weeks dispatch" and "typically ships in 2 - 3 weeks" are titles our suppliers indicate are in stock, and are ordered in and generally dispatched within 2 - 3 weeks (*).

Orders for titles marked "2 to 4 weeks dispatch" and "typically ships in 2 - 4 weeks" are titles our suppliers indicate are in stock, and are ordered in and generally dispatched within 2 - 4 weeks (*).

Orders for titles marked "2 to 5 weeks dispatch" and "typically ships in 2 - 5 weeks" are titles our suppliers indicate are in stock, and are ordered in and generally dispatched within 2 - 5 weeks (*).

Orders for titles marked with longer time frames, such as "3 to 6 weeks" or "6 - 8 weeks" are titles our suppliers indicate are available to order, and are ordered in and generally dispatched within the time frame given (*).

(*) PLEASE NOTE: if you place an order with different processing times the longer of all the times will apply to your entire order. If you order with express shipping this does not mean the time it takes us to dispatch your order is reduced, rather this shortens the time it will take your order to reach you once dispatched.

PLEASE NOTE: we reserve the right to cancel orders for any reason, including but not limited to errors in relation to listing details and price.

 

Authority to leave

Discrepancy Records uses Australia Post for all deliveries. The majority of our orders are sent with tracking and must be signed for. You are now able to choose to grant authority to leave during checkout without the postie obtaining a signature if you wish; granting authority to leave without a signature is at your own risk. Please note you MUST select this option during the checkout process if you want this, or the parcel will be sent as requiring a signature. It is possible Australia Post may deem it unsafe to leave a parcel at your address even if you do select this option, in which case they will take your order to the local post office.

If you grant Australia Post authority to leave your order in a safe place when your order is in transit to you, and after it has left us, then authority to leave without a signature is again at your own risk.

Once your order has been processed you will receive a notification of dispatch email with the tracking number. This tracking number will be activated at around 5pm of the business day the email was sent. If you received your email after 3pm on a Friday, then tracking may not be activated until 5pm on the following Monday.

It is your responsibility to check your tracking and advise us immediately of any parcel stated as delivered which you have not received, or of any parcel which appears to have any significant delivery delay past what has been notified by Australia Post on their tracking page for your delivery. You must notify us within a maximum of 30 days after dispatch date if you have not yet received your order.

 

Pickup

You may also pick up your pre-paid order up from our store in Mont Albert North VIC 3129 from 10am to 5pm Monday to Friday. Select "pickup" as your shipping option during checkout. Click here for full details.

 

Pre-orders

Please note pre-orders must be paid for and are charged in advance of release and shipping.  We do not take reservations on pre-order titles due to previous experience with customer cancellations and being left with unsellable stock.  If you wish to cancel a pre-order please refer to our Refund and Cancellation Policy for further details.

Placing a pre-order does not guarantee that you will receive the title ordered.  Titles may be delayed, cancelled, or short delivered, or may otherwise become unavailable for other reasons.  Should the title become unavailable you will be offered an equivalent alternative of the same or lesser price, or a refund or credit of your payment on your Discrepancy Record account.

We reserve the right to limit pre-orders where we do not receive enough stock to satisfy all orders placed for that title.

 

Record Store Day "RSD" Event and Orders Instore and Online

Discrepancy Records participates in the annual event called Record Store Day.  There are specific restrictions regarding the sale of RSD titles which include that these titles may not be sold prior to the event, reserved or held over for sale.  Additionally all sales are limited to 1 copy per person.  Instore we may refuse to sell RSD titles where we believe the same person has already bought the title from us previously instore or online.  Where an RSD title is sold online for the avoidance of doubt a person is defined as someone using an email address at a physical location.  As such we reserve the right to cancel orders where more than 1 copy of a title has been ordered for delivery to the same physical address and/or ordered using the same email address.

Any order placed in violation of RSD rules/regulations and our policies relating to RSD products is subject to cancellation.  The refund of the payment made for these orders is subject to our Refund and Cancellation policy.  Fees will be deducted from any refund as stated in the Refund and Cancellation policy.

 

Orders Placed To Freight Forwarding Addresses

All orders placed by overseas buyers, or anyone in Australia, will be cancelled.  We do not dispatch orders to freight forwarders.  Any orders placed using a freight forwarder address will be subject to cancellation fees as per our returns and cancellation policy.

 

Change Of Address

Please note we will not change the address on any order placed using Paypal as a payment method.  If you want to change your address where you used other payment method some restrictions apply, please contact us to confirm prior to your order being shipped.

 

International shipping

We are now shipping to selected countries. If your country is listed in the dropdown box in the checkout we are shipping to it. (You will need to add something to your cart to go to the checkout – this does not mean you will have to proceed with your purchase.)

Our international shipping partner is DHL. Delivery is usually within 5 to 7 business days once your order is dispatched.

For UK and US customers we also offer a bulk shipping service, where we consolidate a number of orders and ship to our UK or US offices. Once your order arrives in the UK or US, ir is then sent to you via Royal Mail or USPS respectively, with tracking. Please note until your order reaches the UK or US and is processed there we will be unable to provide tracking. This service is expected to take around 3 to 4 weeks to reach the delivery address once dispatched.

For shipping costs simply enter your delivery address, select your service, and the cost will be displayed prior to checkout.

IMPORTANT INFORMATION: 

There is no change of mind for overseas (non-Australian) orders.

The full value of your order is stated on the customs declaration. We have no control over any customs/duty/sales tax charges you may have to pay for your order when it enters your country, these are your responsibility and are not refundable by us. All overseas orders are subject to customs procedures within the country of purchase, this may affect the delivery time. Express Courier is not guaranteed.

If your order is returned due to not being collected or refused for non payment of taxes/duty any refund will be less $35 or 10% of order value (which ever is greater), plus outbound shipping charge and re-stocking fees. If you prefer it to be resent you will need to pay for reposting (even if the original postage was included) - outside AU this will range above $20, regardless of the initial postage cost. This amount must be paid before your order is re-shipped to you. Please contact us for details and to arrange this.