Delivery & Pickup
All orders must be paid for when your place your order. The web site system we use does not enable us to put a hold on funds and charge those funds to you when we despatch the goods.
Order processing times and despatch
Orders for titles marked "in stock - typically ships in 24 hours" are titles stocked in our warehouse and will generally be despatched within 1 working day (*).
Orders for titles marked "7 days dispatch" and "typically ships in 1 week" are titles held by our suppliers and are ordered in and generally despatched within a week (*).
Orders for titles marked "10 days dispatch" and "typically ships in 2 weeks" are titles our suppliers indicate are in stock, and are ordered in and generally despatched within 2 - 3 weeks (*).
Orders for titles marked "14 days dispatch" and "typically ships in 3 - 4 weeks" are titles our suppliers indicate are in stock, and are ordered in and generally despatched within 3 - 4 weeks (*).
Orders for titles marked "6 - 8 weeks" and "typically ships in 6 - 8 weeks" are titles our suppliers indicate are available to order, and are ordered in and generally despatched within 6-8 weeks (*).
Orders for titles marked "pre-order" are pre-order titles and will generally be despatched on or around the release date shown (*).
(*) PLEASE NOTE: if you place an order with different processing times the longer of all the times will apply to your entire order. If you order with express shipping this does not mean the time it takes us to dispatch your order is reduced, rather this shortens the time it will take your order to reach you once dispatched.
PLEASE NOTE: we reserve the right to cancel orders for any reason, including but not limited to errors in relation to listing details and price.
Discrepancy Records uses Australia Post for all deliveries. The majority of our orders are sent with tracking and must be signed for; safe drop is not an option.
You may also pick your order up from our store in Mont Albert North VIC 3129 click here for full details
Most orders are shipped using Australia Post's eParcel service. This includes tracking and if this service is used for your order we will email you the tracking number. You can use this to track your order on the Aus Post web site. Some smaller orders, like CDs and 7" records will be sent regular post (this service is not tracked).
You can track your order here: http://auspost.com.au/track/track.html
PLEASE NOTE: Most overseas orders are sent with a reference number, generally this is not a tracking number. Some items will be sent using Australia Post's Pack & Track service (this is not available to all countries), this service is fully trackable. Some items will be sent using registered post - this is NOT a service which is trackable within Australia, however often you will find you can track this on your local postal services web site after around 10 days from the date of despatch.
You can expect to receive your order as follows:
- Melbourne metro locations; within a working day of despatch
- Sydney metro locations; within 2 to 3 working days of despatch
- Brisbane and Adelaide locations; within 4 to 5 working days of despatch
- all other regional and country locations; between 7 and 14 working days from despatch. The longer period only applies to Far North and remote locations.
Overseas can typically take between 2 to 3 weeks to arrive. Service to the UK is generally quite quick and can arrive in around a week, which is often the case for other countries around Europe. Service to the US generally takes around 2 weeks.
If you do not receive your order within the specified timeframe please first check your tracking information, where provided, check with your local post office as often they can hold shipments and occaionally not notify the recipient. If you need any additional help please contact us.
Please note pre-orders must be paid for and are charged in advance of release and shipping. We do not take reservations on pre-order titles due to previous experience with customer cancellations and being left with unsellable stock. You may at any time cancel any order for a pre-order title by providing notification to us by email (please include your order number).
Placing a pre-order does not guarantee that you will receive the title ordered. Titles may be delayed, cancelled, or short delivered, or may otherwise become unavailable for other reasons. Should the title become unavailable you will be offered an equivalent alternative of the same or lesser price, or a refund or credit of your payment on your Discrepancy Record account.
We reserve the right to limit pre-orders where we do not receive enough stock to satisfy all orders placed for that title.
United Arab Emirates/Dubai customers - you must choose Express Courier International for your order otherwise it will be cancelled.
There is no change of mind for overseas (non-Australian) orders.
The full value of your order is stated on the customs declaration. We have no control over any customs/duty/sales tax charges you may have to pay for your order when it enters your country, these are your responsibility and are not refundable by us. All overseas orders are subject to customs procedures within the country of purchase, this may affect the delivery time. Express Courier is not guaranteed.
If your order is returned due to not being collected or refused for non payment of taxes/duty it will be subject to a $35 or 10% of order value (which ever is greater) plus outbound shipping charge and re-stocking fees, or if you wish it to be resent you will need to pay for reposting (even if the original postage was included) - outside AU this will range $20-30 regardless of the initial postage cost, this amount must be paid before your order is re-shipped to you. Please contact us for details.